PanaPesca

What Is Your Shipping Policy?

Please visit our shipping policy page for all information regarding deliveries.

Is There a Minimum Order Amount?

Yes, there is a minimum spend required for online orders. As we ship frozen seafood products, a minimum order of $45 is required to proceed with checkout.

When Will the Order Be Shipped? (Delivery Timings)

The majority of orders will arrive 2-3 days after they have shipped. Orders are delivered on weekdays only. Orders placed by 10 am CST will be shipped the same day, provided that they can be delivered by Friday. Orders placed after 10 am CST will be shipped the next day, provided that they can be delivered by Friday. If an order cannot be shipped for delivery by Friday, your order will ship the following Monday.

Please note that other factors such as weather and holidays may affect the timing of your order.

How Can I Track My Order?

A tracking information email is sent to the customer when the order ships. This includes a link to the UPS website.

Is There a Same-Day Delivery Option?

We do not currently offer same day delivery. Orders arrive 2-3 days after they have shipped provided they can be delivered by Friday.

What Happens If I'm Not Home When My Order Arrives?

If you’re not home at the time of delivery, your order will be left at your front door.

All orders are insulated and packed with dry ice. Products should be placed in your freezer once received. We are not responsible for orders that have been delivered but not retrieved in a timely manner. All orders are default shipped ‘No Signature Required.’

Can I Send an Order as a Gift?

Yes. We can send orders directly to the recipient. If sending as a gift, please put the recipient's name and address into the shipping address section on the checkout page.

What Payment Methods Do You Accept?

Mastercard, Visa, American Express, Apple Pay, Shop Pay, Discover, Google Pay, Facebook Pay, Diners Club

How Do I View Order Status?

Please refer to your confirmation email or sign in to your account page to see the status of your order.

My Order Did Not Arrive or Arrived Damaged. What Should I Do?

All of our products are packaged using the latest developments in eco-friendly packaging and materials. However, if on the off chance that your products are delivered overly thawed, damaged, or incorrect, we guarantee to offer a refund or replace the items at no additional charge.

In the event that your order does not meet our high standards, we ask that you contact us within five days of delivery.

Frequently Asked Questions